We bought a 42" plasma from Best Buy four years ago along with a service plan. The TV recently started to show a series of wavy lines for about 5 minutes but once it warmed up the picture was perfect. But I thought I should get it checked out since the extended warranty was about to run out. I called Best Buy on November 15 who scheduled Elwin to come out and check out my TV. They came out just before Thanksgiving and claimed the problem was in my cable box (I had already switched out a new box and new cables) but would order a new part which would be available in a few days. They later decided they would need to take the TV to their shop for diagnostic testing. Wait a minute, this is suppose to be an in home warranty, but I let them take the TV on December 6.
Here it is now January 4 and still no sign of my TV. I've called Best Buy, who by the way is very sorry, a number of times and they've taken my information and recorded my complaints but still nothing. I've also spoken to Elwin more times than I care to count and the story is always different. The wrong part came in, the part needs to be repaired because they don't manufacture it anymore, we had to re-order a different part. On and on and on and every time I ask when will I get the TV back they say it could be a couple of weeks.
Now I've requested a warranty replacement from Best Buy since it has been beyond 45 days since I put in the service request. They have the nerve to say "I'll put in the request and someone should be contacting you in 3 to 5 business days, but if you don't hear from us in a week, then call us back". Are you kidding me??
My conclusion is that no one cares. Elwin doesn't care and Best Buy dosn't care. All I know is I've spent $3000 on a TV plus a few hundred bucks on an in home service plan and right now I've got nothing. As a matter of fact we went out and bought a small 19" LCD, which we will later put up in the home office, so we would have something to watch. But as of today I've missed 25% of the football season, all the college bowl games, the rose parade and dozens of other shows on the big screen. I'm a little pissed.